PostTag Group Ltd — End User Licence Agreement

Last updated: 25 September 2026

PLEASE READ THESE LICENCE TERMS CAREFULLY

BY CLICKING ON THE “ACCEPT” BUTTON YOU AGREE TO THESE TERMS WHICH WILL BIND YOU. IF YOU DO NOT AGREE TO THESE TERMS, YOU WILL NOT BE ABLE TO USE THE APP.

1. Who we are and what this agreement does

We, PostTag Group Limited (company number: 08649785) of C/O Rpgcc, 40 Gracechurch Street, London, EC3V 0BT (PostTag / we / us), licence you, the individual (User / you), to use:

• The PostTag mobile application software (App) and any updates, patches or supplements to it, available via the Apple App Store or the Google Play Store;
• The related electronic documentation (Documentation); and
• The service you connect to via the App and the content we provide to you through it (Service),

as permitted in this agreement.

2. Definitions and interpretation

2.1 The definitions and rules of interpretation in this clause 2 apply in this agreement:

• Corporate Entity: any company, corporation, limited liability partnership, partnership, association, trust, joint venture, or other commercial organisation, whether incorporated or not.
• Corporate Use: use by an individual on behalf of a Corporate Entity.
• Device: any compatible smartphone or tablet.
• Group Company: PostTag, its Subsidiaries or Holding Companies from time to time and any Subsidiary of any Holding Company from time to time.
• Limit: 10 devices per Corporate Entity.
• Personal Use: use by an individual solely for their own private, non-commercial purposes.
• Subsidiary and Holding Company: in relation to a company mean "subsidiary" and "holding company" as defined in section 1159 of the Companies Act 2006.

2.2 A reference to legislation or a legislative provision shall include all subordinate legislation made from time to time under that legislation.

2.3 The headings in this agreement are inserted for convenience and shall not affect the construction or interpretation of this agreement.

3. Your privacy

Under data protection legislation, we are required to provide you with certain information including who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in https://posttag.com/privacy-policy/. It is important that you read that information. By using the App, you acknowledge that you have read and understood the relevant privacy policy.

4. App Store Terms

The ways in which you can use the App and Documentation may also be controlled by the Apple App Store or Google Play Store’s rules and policies.

5. Support

5.1 If you want to learn more about the App, have any problems using it, think the App is faulty or misdescribed or wish to contact us for any other reason, please email our customer service team at apphelp@posttag.com, call us on 0800 246 5126 or write to us at C/O Rpgcc, 40 Gracechurch Street, London, EC3V 0BT.

5.2 For answers to commonly asked questions, please see the FAQs in the App.

5.3 If we need to contact you we will do so by email or by using the contact details you have provided to us.

6. Grant of Licence

Subject to your compliance with this agreement, PostTag grants you a limited, non-exclusive, non-transferable, revocable licence to download, install, and use the App on a Device that you own or control, solely for your Personal Use or if for Corporate Use it is within the Limit.

7. Corporate and commercial use

7.1 Limit on corporate downloads or installation: the App is made available to individuals in their personal capacity and for Corporate Use up to the Limit. Any pre-authorisation of a download, download, installation or use of the App by or on behalf of a Corporate Entity above the Limit is expressly prohibited. This prohibition applies regardless of whether the individual downloading, installing or using the App is an employee, officer, contractor, or representative of a Corporate Entity. Corporate Entities are encouraged to contact us at info@posttag.com to discuss our enterprise offerings.

7.2 Personal capacity warranty: by downloading, installing, or using the App, you confirm and warrant that (a) you are a natural person acting solely in your individual personal capacity and that the Device on which you install the App is your personal device, or (b) that you are an individual using the App for Corporate Use but that the relevant Corporate Entity has not exceeded the Limit.

7.3 Consequences of prohibited use: any use of the App in breach of this clause is unauthorised and constitutes a material breach of this agreement. Upon becoming aware of such breach, PostTag reserves the right to immediately terminate the licence and your access to the App without liability to you or any Corporate Entity.

8. Use of the App

8.1 In return for your agreeing to comply with this agreement you may:

• download the App onto a Device in your ownership or control and view, use and display the App and the Service on such a Device;
• use any Documentation to support your permitted use of the App and the Service;
• provided you comply with clause 12, make up to one copy of the App for back-up purposes only; and
• receive and use any free supplementary software code or update of the App incorporating patches and corrections of errors as we may provide to you.

8.2 You must be 18 or over to accept the terms of this agreement and install, download and/or use, the App.

8.3 We are giving you personally the right to use the App and the Service as set out in this agreement. You may not transfer the App or the Service to someone else, whether for money, for anything else, or for free.

8.4 If you download the App onto a Device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with this agreement, whether or not you own the Device.

9. Changes to these terms

9.1 We may need to change the terms of this agreement to reflect changes in law or best practice or to deal with additional features which we introduce.

9.2 We will notify you of a change to the terms of this agreement when you next start the App.

9.3 If you do not accept the notified changes, you will not be permitted to continue to use the App, the Documentation or the Service.

10. Update to the App and changes to the Service

10.1 From time to time we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update the App for these reasons.

10.2 If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services.

10.3 This agreement shall apply to all updates unless a separate agreement accompanies an update, in which case the terms of that separate agreement will apply.

10.4 PostTag reserves the right to modify, suspend, or discontinue the App or any part thereof at any time without notice.

11. Third party websites

11.1 The App or any Service may contain links to other independent websites or services which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).

11.2 You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

12. Licence restrictions

You agree that you will:

• not resell, rent, lease, sub-license, loan, provide, transfer, or otherwise make available, the App, the Documentation or the Services in any form, in whole or in part to any person without prior written consent from us;
• not copy the App, Documentation or Services, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;
• not install the App on any Device owned or managed by a Corporate Entity where such Corporate Entity has exceeded the Limit;
• not reproduce, distribute, or make the App or the data contained within available to users above the Limit within an organisation;
• not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, Documentation or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on Devices as permitted in this agreement;
• not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 269A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or another program (Permitted Objective), and provided that the information obtained by you during such activities:
  • is not disclosed or communicated without PostTag’s prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective;
  • is not used to create any software that is substantially similar in its expression to the App;
  • is kept secure; and
  • is used only for the Permitted Objective.
• comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service;
• sell any device on which the App is installed without first removing the App from that device; and
• not to, and will not permit any third party to: (i) deep link to any specific feature, screen, or content within the App; or (ii) explicitly trigger or invoke programmatic intents, activities, APIs, or broadcast receivers of the App, except through official, public-facing user interfaces or authorised Application Programming Interfaces (APIs) provided directly by PostTag. Any unauthorised routing, framing, or automated invocation of the App's internal components is strictly prohibited and constitutes a material breach of this Agreement.

13. Acceptable use restrictions

You must:

• not use the App, the Documentation or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, the Documentation, any Service or any operating system;
• not infringe our intellectual property rights or those of any third party in relation to your use of the App, the Documentation or any Service (to the extent that such use is not licensed by these terms);
• not attempt to gain unauthorised access to any part of the App or its related systems or networks;
• not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service;
• not transmit any unsolicited or unauthorised advertising or promotional material through the App;
• not use any automated means, including bots, scrapers, AI agents or spiders to access or interact with the App;
• not use the App, the Documentation or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security, impair its function or interfere with other users; and
• not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.

14. Intellectual property rights

14.1 All intellectual property rights in the App, the Documentation and the Services throughout the world belong to us (or our licensors) and the rights in the App, the Documentation and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with this agreement.

14.2 This agreement does not transfer to you any ownership of or title to the App or any intellectual property rights therein. You may not remove, alter, or obscure any proprietary notices on the App.

15. Limitation of Liability

15.1 THE APP IS PROVIDED ‘AS IS’ AND ‘AS AVAILABLE’ WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

15.2 If we fail to comply with this agreement, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

15.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, or for fraud or fraudulent misrepresentation.

15.4 If defective digital content that we have supplied damages a Device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge, for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us or if such loss of damage is caused by your default.

15.5 You must use the App responsibly and in accordance with all applicable road traffic laws and regulations. You are responsible at all times for your conduct and its consequences while using the App. To the maximum extent permitted by law, we are not responsible for any loss, damage, injury, or penalty arising from your failure to use the App safely or your failure to comply with applicable laws and road conditions while using the App.

15.6 The App is for Personal Use or Corporate Use within the Limit. You shall not use the App for Corporate Use which exceeds the Limit. If you do so, we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity arising from or in connection with such use.

15.7 The App and the Services are provided for general information purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Service. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

15.8 The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services (as described on the app store site and in the Documentation) meet your requirements.

15.9 If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.

16. Termination

16.1 This agreement is effective from the date you first download the App and shall continue until terminated.

16.2 We may end your rights to use the App and Services at any time by contacting you if you have breached any term of this agreement.

16.3 If we end your rights to use the App and the Services:

• you must stop all activities authorised by these terms, including your use of the App, the Documentation and any Services;
• you must delete or remove the App from all Devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this; and
• we may block your use of the App and cease providing you with access to the Services.

16.4 Any provision of this agreement that expressly or by implication is intended to come into or continue in force on or after termination of this agreement shall remain in full force and effect, this includes but is not limited to clause 14, clause 15, clause 16, clause 18, clause 19 and clause 20.

17. Transfer

17.1 We may assign or transfer our rights and obligations under these terms to another organisation. We may do so without notifying you where the assignment or transfer is to a Group Company. If the assignment or transfer is to any other organisation, we will always tell you if this happens. We will ensure that any transfer will not affect your rights under this agreement.

17.2 You may only assign or transfer your rights or your obligations under this agreement to another person if we agree in writing.

18. Third party rights

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

19. General

19.1 If any provision of this agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. A waiver of any right or remedy under this Agreement shall only be effective if given in writing.

19.2 Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under this agreement, or if we delay in taking steps against you in respect of your breach of this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

20. Governing Law and Jurisdiction

This agreement shall be governed by and construed in accordance with English law and either party can bring legal proceedings in respect of matters and disputes arising from or in connection with this agreement in the English courts. If you live in Scotland, you can bring legal proceedings in respect of matters and disputes arising from or in connection with this agreement in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of matters and disputes arising from or in connection with this agreement in either the Northern Irish or the English courts.

21. Contact

If you have any questions about this agreement or wish to report a breach, please contact:

• PostTag Group Ltd: C/O Rpgcc, 40 Gracechurch Street, London, EC3V 0BT, United Kingdom
• Companies House: 08649785
• Email: apphelp@posttag.com
• Website: posttag.com